Terms of Use

The Company enters into this Agreement as principal for Bookings made for Korčula Hill.
In these Terms and Conditions the following definitions apply:

1. DEFINITIONS

“Company” or “we” means KORČULA HILL d.o.o., with registered offices in Croatia, Žrnovo 657a,
Žrnovo“Booking” means a booking for accommodation, functions and/or any other services or items
made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply
to the Booking.
“Resort” means the Korčula Hill apartments, for which your Booking is made. 
“Terms” means these terms and conditions.
“Websites” means www.korculahill.com or any other website owned or operated by us relating to a
Resort.
“VAT” means value-added tax.

2. BOOKINGS

All Bookings at the Resort are subject to these Terms.
At the time of booking or at check-in, your credit/debit card details will be taken and you authorise
the use of this card for any sums that are owed to us. We shall also have the right to require full
payment in advance or a deposit at the time of booking if the Booking is made with these conditions.
No Booking shall be treated as confirmed until the details and/or payment/deposit described in this
paragraph have been provided.

3. GROUP BOOKINGS

For group inquiries, please e-mail us at tourism@khill.hr. The group booking terms and conditions
can only be offered by the company directly. The Company reserves the right to cancel group
bookings made through booking channels other than the company group reservations team. 
In the e-mail proposal from the Company, all details about the group booking, rates and conditions
are specified.

4. LONG STAY BOOKINGS

For reservation of fourteen (14) days or more, Company reserves the right to require a deposit to
secure the reservation. In the e-mail from the Company, all details about rates and conditions will be specified.

5. CHECK-IN / CHECK-OUT REQUIREMENTS

At the time of check-in, guests are required to confirm their identity by providing their booking
reference, their passport/identity card and a valid credit or debit card that will be used as a
guarantee for payment. The Company is also obliged by law to record the number of the
passport/identity card, the guest’s date and place of birth and nationality.
The information above will be requested for each guest and the Company reserves the right to refuse entry to persons who cannot provide the information set out above.
Check-in time for apartments is 4 pm on the day of arrival. All rooms that have been secured by
credit/debit card or prepaid at the time of booking will be held until 11:59 pm on the scheduled day
of arrival unless otherwise agreed directly with the Company. 
Departure time (check-out) for all accommodation units (hotel rooms, suites and residences) is 10 am. Late check-out after this time can be requested and it is subject to availability and additional
fees.

6. PAYMENT

We accept the following methods of payment: cash, credit cards: American Express,
MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; debit cards -
Visa/Delta and Visa/Electron. For advance purchase rates, the card you booked with must be
presented on arrival, along with the appropriate ID. All outstanding charges must be paid in full on
check-out at the latest.

7. CANCELLATION POLICY AND NO SHOWS

The cancellation policy varies according to the rate that is booked. Please refer to the individual full
rate descriptions given at the time of booking.
Reservations can be cancelled without charge up to 14 days before the arrival date. For the
cancellation up to 7 days before arrival we will charge 50% of the reservation value. After this time,
100% of the total stay is charged, even in case of no-show or early departure. Cancellation and no-
show charges apply after the relevant time and are charged to the credit/debit card provided at the
time of booking.

8. CHANGES OR CANCELLATIONS BY THE COMPANY

If the Company needs to cancel a guest's Booking, the guest will be given a full refund and the
Company shall have no further liability to the guest arising from such cancellation. The Company will, however, use reasonable endeavours to try and relocate any confirmed Booking that is cancelled to an alternative location similar in standard to the Company.
The Company reserves the right to allocate guests in any room within the reserved room class.
Allocation to a specific accommodation unit cannot be guaranteed prior to check-in.
If you have indicated a preference for a particular room during booking, the Company holds the right to move you to a different room type for operational reasons.

9. DAMAGE

The Company reserves the right and you hereby authorise the Company to charge your credit or
debit card for any damages incurred to your room or to the Company property during your stay
(including without limitation special cleaning) or for any items that are missing from your room when
you leave.

10. SPECIAL REQUIREMENTS AND DISABILITIES

We welcome guests with limited mobility, a disability and medical or particular care requirements.
We aim to ensure that our services are as accessible as reasonably possible so it is important that
you make us fully aware of any special needs, requirements and conditions. A risk assessment may
also be required prior to confirming a Booking or participation in certain leisure activities. We rely on
the information you provide to help us anticipate and satisfy your needs. You must therefore update
us with any changes in circumstances prior to and during your stay. 
Please contact our Reservations Department at the following e-mail: tourism@khill.hr to discuss
specific individual requirements and the availability of appropriate accommodation, and we will do
our best to accommodate your needs.

11. VISA

It is your responsibility to obtain a visa for entry into Croatia. No refund will be granted in case entry
to Croatia is refused/denied. The Company shall not be responsible for any extra charges arising due to entry or exit visa fees. The same rule applies for all medical vaccination costs necessary to enter any Country. You are also responsible for obtaining all transportation tickets necessary. No refund will be granted in case of delayed arrival at the Resort (a day or more).

12. THE SECURITY OF ONLINE PAYMENTS

Sun Gardens Dubrovnik uses WSPay for online payments.
WSPay is a secure system for online payments, real-time credit and debit card payments, and other
payment methods. WSPay ensures the buyer and the merchant with secure card data entry and
transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS
1.2 cryptographic protocol as the highest protection standards for data entry and transfer.